Terms of Service

Agreement to these terms

These Terms of Service (“Terms”) are an agreement between you and ESLU Digital Inc. (“ESLU Digital,” “we,” “us”), a Florida corporation. They apply when you visit our website, submit a form, book an appointment, join our SMS program or use our services.

By using our website or services, you agree to these Terms. If you do not agree, please do not use them. Our Privacy Policy explains how we handle your information and is part of these Terms.

Our services

ESLU Digital designs, builds and manages AI agents for businesses. Our services include:

• Discovery Workshops to identify use cases, architecture and success metrics
• Agent Prototypes and Full Builds, including integrations and testing
• Retainers for improvements, monitoring and new workflows
• Managed Agents, where we host and run agents for you
• Team training and handover

The specific scope, deliverables and timeline of each engagement are set out in a written proposal or statement of work (“Proposal”) that you approve. If a Proposal conflicts with these Terms, the Proposal controls for that engagement.

Eligibility

Our services are intended for businesses. By using them, you confirm that you are at least 18 years old and that you have authority to act on behalf of the business you represent.

Proposals, quotes & payment

• Prices shown on our website or in marketing materials are typical estimates, not fixed quotes. Your final fees are stated in your Proposal.
• Payment terms, schedules and deposits are set out in your Proposal or invoice.
• Monthly services such as Retainers and Managed Agents renew each month until cancelled as described in your Proposal.
• Third-party usage costs, such as AI model, hosting or messaging fees, are billed as described in your Proposal.
• If a payment is overdue, we may pause work or services until the account is brought current.

SMS / text messaging terms

ESLU Digital Inc. offers an optional SMS program. You can join it by checking the consent boxes on our forms. There are two separate, optional parts:

• Frequency: message frequency varies based on your appointments and interactions with us.
• Costs: message and data rates may apply. Check with your mobile carrier for details.
• Opt out: reply STOP at any time. You will receive one final message confirming you have been unsubscribed.
• Help: reply HELP, or email us at [email protected].
• Delivery: carriers are not liable for delayed or undelivered messages.
• Not required: consent to receive text messages is not a condition of purchase.

Client responsibilities & acceptable use

You agree to provide accurate information, timely access to the systems and people we need, and feedback when requested. You also agree not to:

• Use our website, services or any agent we build for anything unlawful, deceptive or harmful
• Use agents to send messages or calls without the recipients’ legally required consent, including under the TCPA and carrier rules
• Attempt to breach, disrupt or reverse engineer our systems
• Upload content you do not have the right to use

You are responsible for how your business uses the agents we deliver, including compliance with laws that apply to your industry.

Intellectual property

We keep ownership of our pre-existing tools, code libraries, frameworks, templates and know-how. Once you have paid in full, you receive the rights to project deliverables described in your Proposal, along with a license to any of our pre-existing materials built into them, for use in your business.

You keep ownership of your data and content. You grant us permission to use them only as needed to perform the services. The content of our website, including our name, logo and materials, belongs to ESLU Digital and may not be copied without permission.

AI output disclaimer

AI agents rely on AI models that can produce inaccurate, incomplete or unexpected results. We design agents with testing and safeguards, but we cannot guarantee that every output will be correct.

You are responsible for reviewing agent output and keeping appropriate human oversight, especially for legal, financial, medical or other important decisions.

We do not guarantee specific business results, such as revenue, savings or lead volume.

Third-party services

Our services may connect to third-party platforms, such as CRMs, AI model providers, hosting and messaging services. Their use is governed by their own terms. We are not responsible for their availability, changes, pricing or performance.

Confidentiality

Each party will keep the other’s non-public business information confidential and use it only to carry out the engagement, unless disclosure is required by law. These obligations continue after the engagement ends.

Disclaimers & limitation of liability

Except as stated in your Proposal, our website and services are provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law.

To the fullest extent permitted by law, ESLU Digital will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us for the services giving rise to the claim during the 12 months before it arose.

Indemnification

You agree to defend and indemnify ESLU Digital against claims, losses and expenses, including reasonable attorneys’ fees, arising from your misuse of our services, your content, or your violation of these Terms or applicable law.

Termination

Either party may end an engagement as described in its Proposal. We may suspend or end access to our website or services if these Terms are violated. Sections that by their nature should continue, such as payment obligations, intellectual property, confidentiality and limitation of liability, survive termination.

Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Miami-Dade County, Florida, and both parties consent to their jurisdiction.

Changes to these terms

We may update these Terms from time to time. We will post the updated version on this page and change the “Last updated” date. Continued use of our website or services after an update means you accept the revised Terms. Changes to an active engagement apply only if agreed in writing.

Contact us

Questions about these Terms? Reach us here: